Shipping & Policies
► ALL JEWELRY IS MADE TO ORDER! Please allow 10-14 days turnaround time. Your order will be mailed with USPS First Class Mail using USPS Tracking. You will be charged an automatic payment of $4.00 during the checkout process. Once mailed, delivery takes 3-5 business days. Zelik jewelry comes beautifully packaged and ready for gift giving.
► NOTE: Tracking is only offered for shipments within the United States.
► NOTE: Once we have made, packaged, and mailed out your order, it is out of our hands. We do not resume responsibility for an order missing in transit. USPS does a fantastic job and problems rarely occur with shipment; with that said, postage insurance is available upon request at your expense. Please email us before checkout if you would like insurance and we will set it up for your order.
► ALL jewelry is made to order! Please allow 10-14 days turnaround time. Shipping times vary, but packages usually take about 14-20 business days to deliver to most countries.
► USPS tracking codes do NOT apply to worldwide shipping! When a package leaves U.S. borders, it is no longer in the hands of USPS, so a USPS tracking code is useless.
► Once we have made, packaged, and mailed out your order, it is out of our hands and we do not resume responsibility for an order missing in transit.
► NOTE: Some countries (namely the UK) charge occasional customs fees on incoming packages. This fee can range in cost, and is issued completely at random. If you are randomly selected to pay this fee, I apologize for the frustrating extra expense! Unfortunately it is out of our control. You will not be reimbursed for this charge.
* PLEASE MAKE SURE your shipping address is up to date!
REFUNDS AND EXCHANGES
* Each piece is unique in itself in some way — very slight variations in patina color and size do occur from piece to piece.
* All custom designs, sale pieces and nose rings are final sale and may not be returned or exchanged.
* We accept returns and exchanges within 14 days of receipt on all unworn jewelry.
* You will be credited in full, minus all shipping charges.
* Exchanges are subject to shipping charges.
* We do not reimburse for returns to Zelik.